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Shipping & Returns

We take great care in ensuring your wines arrive safely and in perfect condition. If you have any questions about your order or shipment, please don’t hesitate to reach out.

We’re here to help

707-963-5839 (Phone)
707-963-5839 (Text)

Shipping

All packages are shipped using FedEx, UPS and GSO (where available) and our shipping prices include packaging materials. During the winter and summer months, weather conditions and longer delivery times can often result in the spoilage of your order. Expedited delivery options tend to be worth the added expense in order to protect your investment.

You will be notified by email when your wines are shipped. Generally, we will attempt to ship your wines shortly after your order is placed. However, in effort to protect your wine, please be aware that your order may be held for ideal weather and shipping conditions.

Due to ever-changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in California and title passes to the buyer in California. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options. These options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted, or storage of the wines at an acceptable third-party storage facility.

Returns

We strive to provide our customers with the highest quality wines and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us.

Cancelling orders
Once the fulfillment process has begun or the bottles have left our facility, we are unable to cancel or refund your order.

Missed Delivery
If a missed delivery results in a returned shipment, the customer will be responsible for a reshipping fee. Please be aware that shipments returned due to missed deliveries are not eligible for a refund. If wine is shipped back, we will refund your credit card for the cost of the wine less shipping and handling once it is received. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.

Replacements
In the rare case that you receive a wine that is damaged or flawed, we will happily replace your flawed bottle with the same wine, if available, or the current vintage of that wine, up to one year from the date of purchase. Please note: this policy applies only to bottles purchased directly from the winery, and/or orders with no missed delivery attempts.

We cannot accept returns nor offer replacement bottles for the following reasons: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.